Privacy Policy

1. Introduction

At ELIXIR, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email, phone, address)
• Account credentials
• Payment information
• Order history and preferences
• Communications with our support team

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Device and browser information
• IP address and location data
• Pages visited and time spent
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Manage your account and provide customer support
• Send transactional emails (order confirmations, shipping updates)
• Send marketing communications (with your consent)
• Improve our website and services
• Detect and prevent fraud
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Service providers (payment processors, shipping carriers)
• Analytics and marketing partners
• Legal authorities when required by law
• Business partners in connection with corporate transactions

We do not sell your personal information to third parties.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze site traffic, and for marketing purposes. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Object to processing of your information
• Data portability
• Withdraw consent

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we will securely delete or anonymize it.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at hector.fuejua@educa.jcyl.es